Tennexis
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Frequently Asked Questions
Everything you need to know about Tennexis.
Getting Started
Is there really no credit card required for the trial?
How long does it take to get set up?
Do my players need to create an account?
What happens to my data if I cancel?
Payments
How do players pay me?
How long does it take to receive payment?
What does Tennexis charge per transaction?
What if a player wants a refund?
Do I need a Stripe account?
Booking Page
What is the public booking page?
Can I control when players can book?
What if I want to approve bookings before they're confirmed?
Can players book group sessions?
Subscriptions and Billing
How much does Tennexis cost?
Can I cancel at any time?
What happens when my trial ends?
Do you offer discounts for annual billing?
Privacy and Security
Is my data secure?
Who can see my players' data?
Are you GDPR compliant?
What about safeguarding for junior players?
Getting Help
How do I get support?
Do you offer onboarding help?
Still have questions?
Our team typically responds within 24 hours.
Contact Support